Juran encouraged developing a systematic approach to driving quality, which included Providing motivation to stimulate employees to meet quality goals. Providing the resourses for meeting established quality goals. Establishing policies and goals relative to quality. Outlining clear plans for achieving quality goals. All these choices are correct. Question 10 The PRIMARY goal of adopting a Total Quality Management (TQM) philosophy is to All these choices are correct. Eliminate the need for managers Lower customer retention rates To prevent and eliminate poor quality output Ensure that defects are 'caught' through appropriate inspction processes