Just forced to electronically sign your completely one-sided legal equipment agreement in order to order a phone.
Question:
Just forced to electronically sign your completely one-sided legal equipment agreement in order to order a phone. This deal is absolutely ridiculous and required me to give up all my rights regarding my personal information and any type of legal recourse.
T-Mobile seems to be taking the stance that "if it's legal - we'll do it", whether it's good for our customers or not. No option to opt out of sharing personal information, mandatory arbitration, and no class action lawsuits. That says a lot about T-Mobile as a company. As a long-time customer, I wanted to write and let you know that 1) I've noticed 2) I don't like it and 3) I'm concerned about the security of my personal data. The last time I reluctantly provided T-Mobile with my personal data - you lost it (emphasis added).
I understand that you THINK you can force your customers to sign these kinds of unfair, one-sided agreements, but it says a lot about the company culture. I don't like it and urge you to reconsider how you treat your loyal customers?