Justin Thompson was excited. He really enjoyed his job at the Kingston's department store downtown. This location
Question:
Justin Thompson was excited. He really enjoyed his job at the Kingston's department store downtown. This location housed Kingston's first store and still had many of its original features. As he rode the subway into the city center, Justin thought about the money he would earn this summer and the great car that he hoped to buy before school started. He was lucky to have secured this type of jobmany of his friends were working early or late hours at fast-food chains or out in the summer heat. The management team at Kingston's had initiated a program with his high school counselors, hoping to attract top high school seniors into retail management throughout their college career and beyond. Justin was a strong student from a single-parent background, and his counselor was highly complementary of his work ethic and prospects for professional employment. Justin's first week was consumed with various training sessions. There were eight students in ? the special high school program. They watched a company video that discussed Kingston's history, ethics policy, current operations, and customer service philosophy. They met with staff from HR to fill out paperwork. They learned how to scan merchandise and operate the computer software and cash register. They toured the store's three levels and visited with each department manager. Justin was especially excited about working in the electronics department, but he was assigned to men's clothing. Justin worked alongside several employees during the first few weeks on the store floor. He watched the experienced employees approach customers, help them, and ring up the sale. He noticed that some employees took personal telephone calls, and others did not clean up the dressing rooms or restock items very quickly. On slower days, he eventually worked alone in the department. Several times when he came to work in the afternoon, he had to clean up a mess left behind by the morning shift. When he spoke to various colleagues about it in the break room, they told him it was best to keep quiet. After all, he was a high school student earning money for a car, not a "real employee," with kids to feed and bills to pay. Justin assumed that retail work was much like team projects in schoolnot everyone pulled their weight, but it was hard to be the tattletale. One Saturday morning was extremely busy, as Kingston's was running a big sale. People were swarming to the sales racks, and Justin was amazed at how fast the time was passing. In the late afternoon, several friends of one of his coworkers dropped by the men's section. Before 273 long, their hands were full of merchandise. The crowd was starting to wane, so Justin took a few minutes to clean up the dressing room. When he came out, his coworker was ringing up his friends' merchandise. Justin saw two ties go into one of the bags, but only one was scanned into the system. He saw an extra discount given on an expensive shirt. Justin was shocked to see that not every item was scanned and that improper discounts were being applied, and his mind was racing. Should he stop his coworker? Should he "take a break" and get security? Was there another alternative? What would you do