Kathryn has one particular customer who's always difficult. He argues about prices, expects every order to be rushed, and is often just plain rude. This week, Kathryn's company is running an unadvertised special that Kathryn knows would benefit her difficult customer. However, Kathryn doesn't feel like letting him know about the discount opportunity. 

She knows she won't lose his business—after all, she's the only salesperson willing to put up with him! What do you think? 

Is it ethical for Kathryn to exclude this customer from potential savings just because he's difficult?

Answer rating: 100% (QA)

Ethics can be subjective and depend on individual perspectives However from a genera... View the full answer