“Kay Vittee, CEO of Quest Staffing Solutions said in an interview with SME South Africa. Small business owners really need to do some introspection and build their skills – both soft and hard skills. Soft skills refer to building relationships and a motivated workforce with strong leadership and the hard skills refer to the technical skills required to run your business.” 

Discuss the significance of emotional intelligence and its practical implications in the business environment. Furthermore, analyze and explain its cornerstones as identified by Ayman Sawaf and the key characteristics of emotionally intelligent individuals in shaping soft skills.

Answer rating: 100% (QA)

Emotional intelligence yields exceptional importance in the business environment It involves the ability to recognize understand and handle ones own emotions and those of others It also forms a crucia... View the full answer