1. Ken went through a training process to learn the importance of respecting individual differences. This is an example of which challenge/opportunity for organizations?

1. Workforce Diversity
2. People skills
3. Customer service
4. Sustainability

2. Which of these is not part of the five steps to the critical thinking methodology?

1. Observe
2. Interpret
3. Analyze
4. Estimate

3. How many levels are within the organizational behavior model?

1. Five
2. Four
3. Three
4. Seven

4. What are the two main types of diversity?

1. Exterior-level and Inward-level
2. Top-level and Bottom-level
3. Surface-level and Deep-level
4. Exterior-level and Interior-level

5. ________________ is defined as the characteristics that describe our thoughts, feelings, and behaviors.

1. Personality trait
2. Self-concept
3. Personality characteristic
4. Differences

6. Which is not an example of surface-level diversity?

1. Gender
2. Ethnicity
3. Values
4. Age

7. Researchers have defined two main personality types to gauge how workers cope under pressure. These types fall under what dimension of personality?

1. Self-monitoring
2. Proactive personality
3. Type A and Type B orientation
4. Risk-taking propensity

please answer all