Question: Kenneth, an operations manager has been assigned to train a group of older employees in the logistics department. He has to train them to use

Kenneth, an operations manager has been assigned to train a group of older employees in the logistics department. He has to train them to use the new computer software which was installed recently. He does so by reminding them that they were quick in learning to use the previous software. Kenneth is typically trying to
increase the employees' self-efficacy
deter expectancies of the employces
create motor reproduction
raise the valence of the behavior
Kenneth, an operations manager has been assigned to train a group

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