Key contacts Implementation Training and certification Complaints procedure Policy review Document control. Scope (Provide an overview of who and what the policy covers.) Objectives (Provide a description of the policy's goals and aims.) Values and commitment (Provide a description of the workplace's values and commitments.) Terms and definitions (Provide a description of key terms and definitions used in the policy, ie a glossary.) Rights and responsibilities (staff) Rights and responsibilities (managers) Key contacts and external organisations (List relevant key contacts - that is, individuals, groups or departments who could be approached by staff in relation to issues, concerns or breaches of any area of this policy)