Question: Key Success Factor (KSF) Matrix is typically used when an organization is: A. constructing SIPOC diagrams. b. improving process capability. c. identifying random variation. d.

Key Success Factor (KSF) Matrix is typically used when an organization is: A. constructing SIPOC diagrams.

b. improving process capability.

c. identifying random variation.

d. pursuing six-sigma quality.

e. conducting benchmarking.

Which one of the following statements is not true for assignable causes of variation? a. It disrupt the random pattern of the sample data

b. It is usually economical to correct

c. It accounts for majority of the observed variation

d. It is the result of special causes

e. It appears sporadically

This question is from the article entitled How to Compete by Applying Six Sigma Solutions. How did the author define defect in the mortgage banker example? a. Number of applications that were not approved.

b. Number of mistakes made in an application form.

c. Number of applications taking more than a certain number of days to process.

d. Number of applications processed per day.

The width of a control chart (distance between UCL and LCL) is expressed as a multiple of the standard deviation () from the center line. Which one of the following control charts will give you better quality products? a. A width of 4

b. A width of 3

c. A width of 5

d. A width of 6

e. A width of 2

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