Question: Question 19 (4 points) Key Success Factor (KSF) Matrix is typically used when an organization is improving process capability. pursuing six-sigma quality. identifying random variation.

Question 19 (4 points) Key Success Factor (KSF) Matrix is typically used when an organization is improving process capability. pursuing six-sigma quality. identifying random variation. O conducting benchmarking. constructing SIPOC diagrams. Question 20 (4 points) Which one of the following statements is not true for the term "rational subgroups?" The chance of observing differences within a sample should be high. Samples of consecutive measurements over a short period of time should be used Samples should be chosen to be as homogeneous as possible

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