kindly dont copy from google . assessment questions . write in your own language due to plaggerism .

Iraan 5. 6. 7. 8. 9. Discuss whether consumers are legally entitled to a refund or replacement if they change their mind when buying a product or service. Discuss the statement below in relation to guidelines about consumer guarantees. Provide an example to illustrate your answer. "Some suppliers or manufacturers tell the consumer an extended warranty provides extra protection, which the consumer would not have unless they buy it." Explain what information is commonly found in an organisation's complaints policy and procedure. List at least two benefits of an effective complaint handling system for businesses and consumers and the standard steps that you would use to effectively deal with a customer complaint. A retailer wishes to establish a consistent welcome procedure for sales staff to follow when a potential client enters the sales room. Document, using bullet points, a standard procedure that the salespeople could follow