kindly explain in detail .

Case Study #2 Phillips and Sons Shoe Stores has just received a contract to manufacture safety shoes over the next 2 two (2) years. For the past two (2) months, the Management and Staff Association of Phillips and Sons Shoe Stores have been in conflict on a number of staff related matters inclusive of overtime work and supper allowance. Both parties are about to sign a Memorandum of Understanding (MOU) on both items after lengthy meetings. B. As a mediator to resolve the conflict between management and staff association of Phillips and Sons Shoe Store. The best solution you thought of was creating a Memorandum of Understanding to create transparency between the parties. What basic elements should be included in the Memorandum of Understanding? Explain the role of each element. (21 marks)