KNOWLEDGE MANAGEMENT

1.

What is the benefit if knowledge flows from one employee to another, from an

employee to a team, from an employee to the entire organization?

a. Tacit knowledge will not be lost

b. The business will continue to exist

c. An organization becomes a learning organization

d. All of above

2.

Which of the below are main responsibilities of KM team?

a. Devising human resource policies

b. Implementing information systems

c. Achieving customer satisfaction

d. All of above

3.

Which of the below is evaluating information skill KM team should possess?

a. Password management

b. Judging quality of knowledge

c. Presenting knowledge

d. All of above

4.

16	Which of the below is NOT an obstacle to effective organizational memory?
	a. Conducive organizational culture
	b. Resistance to knowledge capture
	c. Resistance to knowledge reuse
	d. All of above