Question: KPMG develops a narrative to describe how a customer persona relates to a popular laptop brand from the point of product search to the point

KPMG develops a narrative to describe how a customer persona relates to a popular laptop brand from the point of product search to the point of after-sales management across online and offline platforms. KPMG is developing a/an:
Group of answer choices
Customer journey map
Market penetration strategy
Red ocean strategy
Diffusion of innovation strategy
Coopetition strategy

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