Kyle is the new director of HR at Manic Automotive. During his first month, Kyle asked...

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Kyle is the new director of HR at Manic Automotive. During his first month, Kyle asked the managers in the HR department for information about existing business processes and controls to familiarize himself with how the department currently operates. Some of the managers provided formal documentation of processes and controls, including process flowcharts, narratives, and system diagrams. Other managers were only able to offer to meet with Kyle and tell him personally how things worked; there seemed to be no documentation for their teams' processes. One manager had implemented a robust set of automated controls in his team's processes, but the rest of the HR department managers said they rely on manual, and sometimes even ad hoc, controls. Using the business process maturity model, what is the current maturity level of the HR department at Manic Automotive? Kyle is the new director of HR at Manic Automotive. During his first month, Kyle asked the managers in the HR department for information about existing business processes and controls to familiarize himself with how the department currently operates. Some of the managers provided formal documentation of processes and controls, including process flowcharts, narratives, and system diagrams. Other managers were only able to offer to meet with Kyle and tell him personally how things worked; there seemed to be no documentation for their teams' processes. One manager had implemented a robust set of automated controls in his team's processes, but the rest of the HR department managers said they rely on manual, and sometimes even ad hoc, controls. Using the business process maturity model, what is the current maturity level of the HR department at Manic Automotive?

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