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You're the office manager for a large veterinary clinic that primarily works with household pets. Your office protocols cover eventualities such as making sure pet and protecting the confidentiality of customers' financial information, such as credit cards. However, lately you've received a few complaints about a pet's medic family friend, neighbor, or another customer. While this information is not covered by federal laws such as HIPAA, pet owners are angry and frustrated that info released without their consent.

Which of the following provides the clearest problem statement to guide your efforts toward a solution without attempting to define the solution itself?

a$.$ Our customers are angry that we shared their pets' information with unauthorized individuals.

b$.$ We should treat animal patients' medical information with the same level of confidentiality that a doctor's office would for human patients.

c$.$ Other veterinary clinics are more attractive to our customers because they have protocols in place to protect animal patients' medical information.

d$.$ Our current office protocols do not adequately define privacy standards for our animal patients' medical information, resulting in angry customers and decreased trust

Who should you talk with to get more information about all perspectives of this problem? Choose two.

a$.$ Animal patients

b$.$ The people who received the private information

c$.$ Office staff

d$.$ Pet owners

Who would be best to consult to determine possible solutions to this problem? Choose two.

a$.$ The clinic's lawyer

b$.$ Office staff at competing veterinary clinics

c$.$ Office staff at a nearby medical clinic

d$.$ Office staff at your own clinic

You're the HR director for a company that provides payment processing services to small and medium$-$sized businesses. You're in the process hiring a new ac background checking. At the same time, you're training Paula, a new HR staff member, on how to manage the hiring process.

Paula:

I've always heard about background checks when applying for a new job, but I never really understood what that meant. Is that the same thing as ch You:

A credit check can certainly be part of it$,$ especially when hiring a new accountant. The requires that we get the person's permission, thou history.

Paula:

What happens if there's something wrong on a person's credit report? Do applicants have a way of checking that information before applying for a