• Lead and manage effective relation ship
  

2 Develop a 'Workplace Communication and Consultation Policy and Procedure'. Develop a workplace 'communication and consultation policy and procedure ' to describe the mechanisms that will be used for internal communications, as well as how staff can have the opportunity to contribute to issues related to their work role, In developing your policy and procedure you should review other workplace communication/consultation policies and/or procedures. Your policy and procedure must be in your own words and must include a list of references that you have used in the development of the document. The policy and procedure should include the following minimum information: Purpose Scope Communication strategies for communicating with staff - type, purpose and frequency. You should include at least four strategies in your policy and procedure. Communication protocols for meetings in relation to sending out of agendas and writing up of minutes. Consultation process - ways in which staff can contribute to workplace issues (for example, surveys, suggestion forms, committees and so on) - you must include at least three. Provide specific detail about the consultation mechanism and how staff will receive feedback, e.g. for a suggestion box, indicate the location of the box and how suggestions will be recorded and actioned, and how staff will be given feedback on the consultation process and/or action taken. Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel Your policy and procedure should be no longer than four pages in length, be structured logically and be written clearly and concisely in a language suitable for the audience (managers and staff)