Learn It: Chapter $01$: Managing and the Manager's Job

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$4.$ Roles and Skills of Managers

Managerial Roles and the Skills Needed to Perform Them

Managers play a variety of roles in organizations. Any manager likely needs to perform a variety of functions, but top executives are likely to play the most roles as part of the job and, as a result, need the broadest skill set to be successful.

Managerial Roles

Managerial Skills

A study of CEOs suggested that senior leaders play $10$ roles in organizations:

Interpersonal roles

o Figurehead$-$fulfilling ceremonial duties as a symbol of the organization

o Leader$-$managing employees

Liaison$-$coordinating people or organizations

Informational roles

Monitor$-$seeking information

Disseminator$-$forwarding information to others in the organization

Spokesperson$-$providing information in a formal way to people outside the organization

Decisional roles

Entrepreneur$-$initiating change

o Disturbance handler$-$handling potential disruptions to the organization

Resource allocator$-$deciding how resources will be distributed

o Negotiator$-$representing the company in external negotiations and mediating internal negotiations