learned technical skills to access basic patient information and used her Spanish language skills to speak with Spanish$-$speaking patients. Her soft skills included teamwork, effective communication, and a willingness to learn. To improve her skills further, she plans to volunteer in other hospital departments to learn more about how the organization works. By practicing in different departments and observing their workflows, she can adapt and learn faster than through patient programs. What skills do you think you need to learn that were not used during the internship?