Learning Activity 1 - Theme 1 What is the manager's perspective of leadership? How does it differ from the leader's perspective? Managers focus on process, procedure, and implementation of the organization's purpose. A manager's perspective is about getting the job done and keeping stability. The leader is about change and moving workers toward the organization's vision. The area of overlap comes in terms of the need to use \"soft or people skills\" to get their job done. It can be said that the manager motivates while the leader empowers. In the following five quotes each leader is commenting on the perspective of a manager in an organization as opposed to a leader. Using the readings for the week, how should a manager approach his or her job? What ideas should be their watch words? Think of things like setting goals, making decisions, motivating employees and allocating resources. What mindset should a good manager have to approach these tasks? \"Management is doing things right; leadership is doing the right things.\" Peter Drucker \"Leadership is working with goals and vision; management is working with objectives.\" Rusell Honore \"When a management with a reputation for brilliance tackles a business with a reputation for bad economics, it is the reputation of the business that remains intact.\" Warren Buffett \"Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.\" Paul Hawken \"Management is nothing more than motivating other people.\" Lee Iacocca Learning Activity 2 - Theme 2 The manager must be able to solve problems, communicate, and lead teams toward the completion of a task. You are the manager of the northern branch of the Laurel City bowling alleys. The owner, Jill Espy, has 4 other bowling alleys around town. The average employee assigned to the concession stand of all the Laurel City bowling alleys lasts 3 years. However, in your branch, the average employee lasts only 8 months. Jill is concerned about this huge discrepancy and wants to know your ideas about the difference and what you can do to correct the problem. Training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere. You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate. However, one worker indicated that many of the workers do not know how to handle difficult customers. It makes them not want to come to work. Discuss how you would solve this problem. Consider motivation techniques, mentoring or other ideas from the readings to effectuate a positive change. Use the readings to support your reasoning. Must be in APA style with in text and citations list. At least 2 sources per theme. Sources: http://www.diffen.com/difference/Leadership_vs_Management https://www.go2hr.ca/articles/understanding-differences-leadership-vs-management http://www.marksanborn.com/blog/9-differences-between-managers-and-leaders/ http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-betweenmanagement-and-leadership/ http://kalyan-city.blogspot.com/2010/06/decision-making-process-in-management.html https://www.mindtools.com/pages/article/newTED_00.htm http://iveybusinessjournal.com/publication/a-new-role-for-management-in-todays-post-industrialorganization/ http://www.wsj.com/articles/SB10001424052970204908604574334450179298822 http://www.analytictech.com/mb021/motivation.htm Learning Activity 1 - Theme 1 Using the readings for the week, how should a manager approach his or her job? Great managers approach his or her job in a large perspective so as to meet the organizational goals and employees' expectations. For this case let me use an illustration of checkers and chess illustration. A good manager plays chess while an average plays checkers. Unlike in chess all pieces in checkers are similar. Furthermore they move on the same direction i.e. they are interchangeably. In this case you are needed to plan and coordinate their movements. Contrary to checkers, in chess each piece move in a different direction and also you cannot play if you don't know each piece. However you cannot win if you don't apply smart reasoning. Great managers should identify and merit the unique abilities and talents of the employees and suggest ways of in cooperating them into the success of the organization. The exact contrast of the above happens with the leaders in that they discover what is universal and they capitalize on it. What ideas should be their watch words? Ideas such in sighting the employees on organization issues pertaining the directors, favoring other employees and disposing organization policies anyhow. Think of things like setting goals, making decisions, motivating employees and allocating resources. What mindset should a good manager have to approach these tasks? Good managers should be able to set timely goals which are achievable within a stipulated time frame using available resources without straining. In decision making it should be promptly and wise decision involving views from all the employees. It should be done in open and each suggestion be discussed on detail and with seriousness. Motivation is an aspect of good managerial skills because it gives employees feeling of belongingness to the organization hence maximizing his or her efforts to the success of organizational goals. Resources allocation to projects should be done in appropriate ways to ensure that more resources are allocated to projects that have high returns in overall. References https://hbr.org/2005/03/what-great-managers-do Davenport, T. O., & Watson, T. (2013). The Manager Paradox. organization, 29(65), 78. https://libcom.org/library/mottoes-watchwords-discussion-politics-mass-organizations Learning Activity 2 - Theme 2 . Discuss how you would solve this problem. Consider motivation techniques, mentoring or other ideas from the readings to effectuate a positive change. Use the readings to support your reasoning. In order to solve this problem, I must apply good managerial skills to realize huge turnover. To begin with motivating the staff will boast their way of working. Motivating techniques I will apply include rewarding them according to the work they have done. I can do this by setting targets upon which I will reward them basing on this. Secondly I will appreciate any effort they will add to the job so that they feel as being part of Jill Espy. Also give them chances to learn more on their line of professionalism so that they can be able to handle issues the professional way. Mentoring staffs is also a key factor to encourage employees to increase their turnover by linking the employees with experts with more skills. Mentoring shortens learning process of the employees and help develop new skills which improves the confidence of the employees. Also mentoring employees demonstrate commitment Jill Espy has over its employees. References http://smallbusiness.chron.com/7-techniques-increasing-motivation-55420.html http://www.flashpointhr.com/developing_employees.html Harrison, A. (2014). SUSTAINABLE ORGANIZATIONS AND LEADERSHIP DEVELOPMENT: DEVELOPING SELF-EFFICACY AND A GROWTH MIND SET IN EMPLOYEES. Journal of Academy for Advancement of Business Research, 3(1), 55. Learning Activity 1 - Theme 1 Using the readings for the week, how should a manager approach his or her job? Great managers approach his or her job in a large perspective so as to meet the organizational goals and employees' expectations. For this case let me use an illustration of checkers and chess illustration. A good manager plays chess while an average plays checkers. Unlike in chess all pieces in checkers are similar. Furthermore they move on the same direction i.e. they are interchangeably. In this case you are needed to plan and coordinate their movements. Contrary to checkers, in chess each piece move in a different direction and also you cannot play if you don't know each piece. However you cannot win if you don't apply smart reasoning. Great managers should identify and merit the unique abilities and talents of the employees and suggest ways of in cooperating them into the success of the organization. The exact contrast of the above happens with the leaders in that they discover what is universal and they capitalize on it. What ideas should be their watch words? Ideas such in sighting the employees on organization issues pertaining the directors, favoring other employees and disposing organization policies anyhow. Think of things like setting goals, making decisions, motivating employees and allocating resources. What mindset should a good manager have to approach these tasks? Good managers should be able to set timely goals which are achievable within a stipulated time frame using available resources without straining. In decision making it should be promptly and wise decision involving views from all the employees. It should be done in open and each suggestion be discussed on detail and with seriousness. Motivation is an aspect of good managerial skills because it gives employees feeling of belongingness to the organization hence maximizing his or her efforts to the success of organizational goals. Resources allocation to projects should be done in appropriate ways to ensure that more resources are allocated to projects that have high returns in overall. References https://hbr.org/2005/03/what-great-managers-do Davenport, T. O., & Watson, T. (2013). The Manager Paradox. organization, 29(65), 78. https://libcom.org/library/mottoes-watchwords-discussion-politics-mass-organizations Learning Activity 2 - Theme 2 . Discuss how you would solve this problem. Consider motivation techniques, mentoring or other ideas from the readings to effectuate a positive change. Use the readings to support your reasoning. In order to solve this problem, I must apply good managerial skills to realize huge turnover. To begin with motivating the staff will boast their way of working. Motivating techniques I will apply include rewarding them according to the work they have done. I can do this by setting targets upon which I will reward them basing on this. Secondly I will appreciate any effort they will add to the job so that they feel as being part of Jill Espy. Also give them chances to learn more on their line of professionalism so that they can be able to handle issues the professional way. Mentoring staffs is also a key factor to encourage employees to increase their turnover by linking the employees with experts with more skills. Mentoring shortens learning process of the employees and help develop new skills which improves the confidence of the employees. Also mentoring employees demonstrate commitment Jill Espy has over its employees. References http://smallbusiness.chron.com/7-techniques-increasing-motivation-55420.html http://www.flashpointhr.com/developing_employees.html Harrison, A. (2014). SUSTAINABLE ORGANIZATIONS AND LEADERSHIP DEVELOPMENT: DEVELOPING SELF-EFFICACY AND A GROWTH MIND SET IN EMPLOYEES. Journal of Academy for Advancement of Business Research, 3(1), 55