Question: learning and growth perspective. Key performance indicator: Balanced scorecard perspective: 9 . Number of repeat customers 1 0 . Employee turnover 1 1 . Revenue

learning and growth perspective.
Key performance indicator:
Balanced scorecard perspective:
9. Number of repeat customers
10. Employee turnover
11. Revenue growth
Key performance indicator:
Balanced scorecard perspective:
12. Number of on-time deliveries
13. Number of defects found during the manufacturing process
learning and growth perspective. Key performance indicator: Balanced scorecard perspective: 9.

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