Learning Outcomes

$2.$I Explain the steps in the communication

process.

$2\mathrm{.}2$ Describe the goals and process of business

writing.

$2\mathrm{.}3$ Know the purpose of a message, anticipate its

audience, and select the best communication

channel for it$.$

$2\mathrm{.}4$ Incorporate audience adaptation techniques.

$2\mathrm{.}5$ Use additional expert writing techniques.