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Reply Reply All Forward Re: Issues Zogby, Haniz To: Jaclyn Peha Cc: Christine Russo We need to talk about this email when I get back in a week after the holiday. I thought we had a productive conversation but you obviously wer not candid or professional. Also, please empty your voice mail. I tried reaching you several times only to get your full voice mail box. From: Jaclyn Peha (jaclyn@betterhorizons.net] Sent: Saturday, July 1 9:54 PM To: Haniz Zogbyhaniz@betterhorizons.net] Subject: Issues Haniz, the other day when we discussed the new website, you didn't give me a chance to explain my ideas, and i don't think you made the conversation fair. I tried to explain that your goal of attracting younger customers is good, but we need to create a more interactive website that's plugged into social media if we're going to make this happen. You seem to just want the easiest, quickest solution. Before we start developing the site any more, let's meet and change things up a bit. Jaclyn Reply Reply All Forward - Meeting to Improve the Website Zogby, Haniz To: Jaclyn Peha Hello Jaclyn, I'm sorry to hear that you did not think our conversation was fair. I'm glad you're thinking about how we can use the website to better attract younger customers. When we're both back in the office, let's set up a time to discuss plans for the website. Would you be willing to come up with your three major ideas to make the website more interactive and connected to our social media platforms? When we meet, I'd like to get a sense of the resources we would need to commit to your ideas. We need to make sure these ambitious plans make business sense. Would you like to include anyone else in our meeting? Do you think the entire marketing team should participate in this discussion? Enjoy your holiday weekend! Haniz In comparison between the Less Effective Response to an Angry Email and the More Effective Response Diffuse emails: 1. Discuss the importance of managing emotion and maintaining civility in the workplace. 2. Discuss how email communication, without the benefit of nonverbal communication, can create misunderstandings, inappropriate responses, and workplace problems? 3. Devise at least three strategies you will use to avoid the problem displayed in less effective response email