lestion $4(1$ point$)$

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At a restaurant, you notice that the last time you were there, the experience was much worse. This time, however, you have a pleasant experience and you decide that you may visit the restaurant again. This scenario illustrates the $$ of services.

$$ impressionability

lack of uniqueness

inseparability

uniqueness of the service

$$ inconsistency

Question $5(1$ point$)$

In the process of deciding a service provider for a massage, a consumer was concerned because a massage, unlike a pair of shoes, cannot be felt before $\frac{s}{h}e$ buys it$.$ This is because this particular service has $$ properties.

$$ search

form

experience

credence

performance

$$

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Question $9(1$ point$)$

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Characteristics of tangible goods, such as color, size, and style are considered properties.

search

form

experience

credence

brand

$$

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