Someone to solve this for me-include explanations. Thanks

Question 1

Give at least six characteristics that can be used to differentiate teams from groups

Question 2

Diana works as a senior manager and as part of her improvement program, she asked her team members to state what they felt was a demerit in her leadership style. Nobody criticized Diana because they knew that she liked being praised by her peers and friends. In this scenario, the team members were engaged in

Multiple Choice

? decoding.

? accommodating.

? filtering.

? blogging.

? encrypting.

Question 3

Answer question 2

CASE 10.1 School Suppliers, Inc.: Leading a Diverse Sales Force School Suppliers, Inc. (351) is a national distributor of ager of the premier Southeastern region. Howard, age dementary and secondary school supplies. The com- twenty-eight, was at first very pleased and excited to be many has fifty salespeople located in eight regional managing one of the most promising regions within faces throughout the United States. The salespeople the company. After only four months as the sales man- all on purchasing agents or principals at elementary ager of this region, however, he began to question his and secondary schools in their assigned regions. Over ability as a sales manager. Howard believes that he is the past decade, the Southeastern region has been one having problems managing his salespeople. of the company's fastest-growing regions. Primarily Howard recently met with his close friend, John because of the increasing population in Florida, SSI's who manages a large resort in the Orlando area-to Southeastern region has led the company in sales and is discuss his problems with the sales force. He gave John projected to be the strongest region for the next several a brief rundown of the situation: "Well, my problem years. concerns the way I'm leading my salespeople. Things Howard Larsen, one of SSI's top sales reps over the seem to be going fine with five of my seven salespeople. past several years, was recently promoted to sales man- Melissa and Jeff, who I just hired six months ago, aregoing great. They are both young and eager to learn. in the company several times in past years. However Both have been progressing well, with slight increases since he's been working for me, his performance has in sales volume over the last two months. They both fallen off sharply. His performance is not quite bad have very little sales experience, so they do make a few enough for me to recommend that he be fired. How- mistakes now and then. However, both will take con- ever, if it gets any worse, I'm going to have to do some- structive criticism very well, as they continually want to thing. improve their selling skills. Melissa and Jeff are both "The biggest problem with Fred is that he doesn't lis- about my age. Therefore, they relate to me very well. I ten to me. He is very hardheaded and seemingly feels have no problems with my two new salespeople. insulted every time I tell him to do something. For "Rhonda is perhaps one of my best salespeople. example, the other day I told him that he wasn't spend- Everyone enjoys being around her. Rhonda can give the ing enough time with some of his best customers. He other reps a lift when they're down. Her own sales per- angrily fired back that he was selling textbooks before I formance is exceptional. Rhonda regularly surpasses was born and that he has forgotten more about 'real her quotas and actively seeks out new customers. world' selling than I've learned from textbooks. Rhonda accepts my leadership as if I were the VP of "Recently, I've been going out of my way to work marketing. I wish all my salespeople were like Rhonda. with Fred. I've asked him to go on recruiting trips with "Robert is also a fun salesperson to manage. He's me, and I've tried to help make his job easier by offer- been out of college for only about two years. He's young ing to train him to do several sales related tasks on a and wants to do well in the company. Robert reminds laptop computer. In both instances, he rejected me by me a lot of myself when I first started with SSI. He is making up some feeble excuse. He refuses to listen to very competitive and readily accepts my constructive me, no matter how hard I try to win him over. feedback since he constantly wants to improve. I made "Fred also shows me very little respect. He will a few sales calls with him last week, and he must have sometimes address me as 'college boy' in sales meetings. asked over twenty questions after each call about how Last week, he called me by that name in front of one of best to handle selling activities. He sort of looks on me our largest accounts, I don't know how much more I as a big brother, and that makes him very easy to man- can take from him. age. To be honest with you, Robert is good for my ego. "Warren is my other problem. Warren is about forty- "George is about my age, and if he has a problem, it's eight years old and has been with the company for that he likes to goof off too much. George is good at about ten years. He is a hard worker and normally bringing life and laughter into the job. He is well liked reaches his sales quota. I thinks he resents me for hav- by everyone. However, he spends too much time bull- ing this managerial job at such a young age. It may shooting with virtually everyone he encounters during sound paranoid, but I have the feeling that he wants my the work day! Every so often I have to get after him to job and will do whatever he can to get it. Warren is very manage his time better. When I do, George picks up his competitive and seems to be trying to undercut me and pace and usually reaches his annual sales quota. show people that he can do a better job managing the George's lapses keep me on his case but I don't think he sales force than I can. Given his attitude, I have a diffi- really minds being supervised. Actually, I think he real- cult time being a leader to Warren because he's not a izes that a little bit of leadership now and then will help good follower. his sales performance." "It sounds like things are going pretty well for you, "The way I look at it, I'm a fairly effective sales man- ager because five of my seven salespeople accept my Howard," John observed. "Five of your seven salespeo- leadership and are doing well. However. ple seem to be doing fine. Is it the other two salespeople turbs me that I can't do a better job with Fred and wever, it really dis- who are causing you all that grief? I can't wait to hear about these two!" Warren. These two guys have the potential of being top salespeople. If they would change their attitudes "Well, Fred is probably my biggest problem. He's a and significantly improve their sales volume, I could veteran salesperson who has been with the company for have the best sales district in the company. I just don't over thirty years. Fred started out by selling the liberal know what to do to be a more effective leader to these arts textbooks. In fact, he has been the top salesperson guys!""I personally feel that you have nothing to worry 2. Do you agree with John's advice? Why or why not? Is about," said John. "You definitely have the ability to John's leadership style different from Howard's? If manage this sales force, or your company would never so, how? have promoted you. Howard, you need to build up your 3. Should Howard take John's advice? Why or why not? self-confidence so that these old guys don't bother you. Don't be afraid to boss them around. Remember, your 4. Should Howard change his leadership style in an company's future is with the younger and currently attempt to be a more effective leader to Fred? To more successful people. I didn't become manager of a Warren? Why or why not? resort hotel by being afraid to boss people around." 5. Would a transactional or transformational leader- ship style help Howard? Please explain.Question 1 (1 point) Saved Which of the following is true of a traditional work environment? Managers and team members jointly determine and plan the work. Employees at all levels are involved in determining best work methods. O Rewards are based on individual performance. Most information is freely shared at all levels. Jobs require broad skills and knowledge.Question 5 (1 point) Under which of the following conditions can social loafing be avoided? Group members do not know each other. The culture supports and rewards individual performance. Clear performance goals exist. The communication between group members is limited. Group members believe that others will take advantage of them.Question 12 (1 point) Which of the following is true of perception? Communication becomes ineffective when people incorporate others' perspectives into their interpretation of issues. Perceptual processes primarily involve withholding, ignoring, or distorting information. The human tendencies to perceive subjectively underlie much of the effective communication. As a result of perception, it can be assumed that the other person exactly means what a receiver thinks he or she means. Perception is subjective because people's self-interested motives and attitudes toward the sender and the message bias their interpretations.Question 14 (1 point) People are more likely to remember and buy into a speaker's message if the speaker can O avoid using nonverbal signals while communicating it. express it as a simple story. O exclude emotional content from it. express it using fancy words. Oinclude jargon in it.Question 16 (1 point) HR moved quickly to send the information to keep the organization moving. This is an example of an organization without any barriers to information flow or a O prevention of rumors. formal communication. boundarylessness organization. filtered communication. disregard for rumors