Let's discuss how to handle MH clients during changes like the COVID 19 pandemic. During the pandemic, some Probation Officers were doing office visits via phone and some treatment agencies are still doing phone and video telehealth appointments.

For example during the pandemic, I called a client to do her phone reporting check in and she screamed at me that she doesn't know why I am messing with her because she has an appointment tomorrow and is coming in. I tried multiple times to explain to her that this week was her phone week, not her in person week, and I would do her appointment over the phone. The next day, she showed up and was irate when the Deputies turned her away at the door.

I called her right then, tried to explain again, and she told me I was lying and trying to get her in trouble. It was clear in our conversations that she was having some sort of hallucinations and that was contributing to why she thought I was attempting to trick her. My question for you is, what do I do now? I have to keep contact with the client and I have to keep notes on her status.