____________ lets you know whether someone has received your message and comprehended it in the way that you meant.

Question 12 options:

1)

Encoding

2)

Decoding

3)

Feedback

4)

Body language

5)

Nonverbal language

Question 13 (2 points)

Of the following HR activities, which are supervisors in larger organizations seldom involved?

Question 13 options:

1)

Inducting or onboarding new employees

2)

Candidate recruiting

3)

Evaluation of employee performance

4)

Employee training

5)

Approving individual salaries

Question 14 (2 points)

For communication to be successful, the meaning must not only be imparted but also _______________

Question 14 options:

1)

encoded

2)

impartial

3)

transferred

4)

understood

5)

integrated

Question 15 (2 points)

_________________ is effective in building trust with employees and creating a climate of openness and support.

Question 15 options:

1)

Text messaging

2)

Written communication

3)

Nonverbal communication

4)

Oral communication

5)

E-mail

Question 16 (2 points)

You should have the receiver _______________to find out whether he or she fully captured the meaning you intended.

Question 16 options:

1)

rephrase the content of your feedback

2)

restate their individual goals

3)

reflect on their need to improve

4)

sign a written document

5)

outline their plan for improvement

Question 17 (2 points)

_________________________ helps ensure employees remain current with job skills and knowledge.

Question 17 options:

1)

Training and development

2)

Orientation and personal development

3)

On-the-job training

4)

Orientation, training and development

5)

Career planning and training

Question 18 (2 points)

A way to evaluate organizational performance from more than just the financial perspective is by using ______________________.

Question 18 options:

1)

performance improvement techniques

2)

management by objectives

3)

continuous improvement techniques.

4)

a balanced scorecard.

5)

predictive analytics.

Question 19 (2 points)

_____________ are nonfinancial rewards that are designed to enrich employees lives.

Question 19 options:

1)

Fitness club memberships

2)

Health and dental insurance

3)

Company stock

4)

Corporate bonuses

5)

Employee benefits

Question 20 (2 points)

Designing a cost-effective pay structure that will attract and retain competent employees and to provide an incentive for these individuals to exert high energy levels at work describes:

Question 20 options:

1)

Human resource management

2)

Talent retention

3)

Cost-effectiveness planning

4)

Continuous improvement

5)

Compensation administration