Level $1$ Ticket $1$: Assignee: Open Raised by: Bill Yoshida, Accounting, $12$ min ago Category: Printing$/$Peripherals Priority: Med Message: I just tried to print an important color document$-$the marketing budget proposal supporting the new designs to debut just prior to the Oscars in Los Angeles. It keeps smearing, and I have blue toner all over my hands!Assignee: Open Raised by: Irene Fredericks, Human Resources, $10$ min ago Category: Mouse?peripherals Priorty: Med Level $1$ Ticket $2$: Message: My mouse has stopped working. I checked the Windows device manager, and the mouse entry is not there. I need my mouse! For each ticket: Identify the problem. Establish a theory of probable cause. Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution. Answer Criteria: $1\mathrm{.}1\mathrm{.}1$: Articulate the main idea and purpose of a communication. $1\mathrm{.}1\mathrm{.}3$: Present ideas in a clear, logical order appropriate to the task. $1\mathrm{.}3\mathrm{.}3$: Integrate appropriate credible sources to illustrate and validate ideas. $2\mathrm{.}1\mathrm{.}1$: Identify the issue or problem under consideration. $2\mathrm{.}3\mathrm{.}1$: State conclusions or solutions clearly and precisely.