Level $1$ Ticket $1$:

Assignee: Open

Raised by: Bill Yoshida, Accounting, $12$ min ago

Category: Printing$/$Peripherals

Priority: Med

Message:

I just tried to print an important color document$-$the marketing

budget proposal supporting the new designs to debut just prior to

the Oscars in Los Angeles. It keeps smearing, and I have blue toner

all over my hands!Assignee: Open

Raised by: Irene Fredericks, Human Resources, $10$ min ago

Category: Mouse?peripherals

Priorty: Med

Level $1$ Ticket $2$:

Message: My mouse has stopped working. I checked the Windows device

manager, and the mouse entry is not there. I need my mouse!

For each ticket:

Identify the problem.

Establish a theory of probable cause.

Evaluate the theory to determine the actual cause.

Establish a plan of action to resolve the problem and

implement the solution.

Answer Criteria:

$1\mathrm{.}1\mathrm{.}1$: Articulate the main idea and purpose of a communication.

$1\mathrm{.}1\mathrm{.}3$: Present ideas in a clear, logical order appropriate to the task.

$1\mathrm{.}3\mathrm{.}3$: Integrate appropriate credible sources to illustrate and validate ideas.

$2\mathrm{.}1\mathrm{.}1$: Identify the issue or problem under consideration.

$2\mathrm{.}3\mathrm{.}1$: State conclusions or solutions clearly and precisely.