Question: List down 25 example questions for each element of service quality dimensions (SERVQUAL) for food service at food court. This question can be as

List down 25 example questions for each element of service quality dimensions 

List down 25 example questions for each element of service quality dimensions (SERVQUAL) for food service at food court. This question can be as questionnaire or survey to give the customer to know their level's of satisfaction toward quality service at food court. 1. Tangibility 2. Reliability 3. Responsiveness 4. Assurance 5. Empathy

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Here are 25 sample questionnaire or survey questions for each of the five SERVQUAL dimensions Tangibility Reliability Responsiveness Assurance Empathy specifically tailored for assessing food service ... View full answer

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