Question: Little's Law ( Labor Cost Problem ) . A call center employs 1 , 0 2 0 agents. Every month 3 0 employees leave the

Little's Law (Labor Cost Problem). A call center employs 1,020 agents. Every month 30 employees leave the company and 30 new employees are hired. Suppose the cost of hiring and training a new agent is $600. the manager of this call center believes that increasing agents' salaries would keep them working longer at the company. The manager wants to increase the average time that an agent works for the call center to 36 months, or three years. Determine the new ANNUAL cost for hiring and training.
Question 11 options:
$28.3
$216,000
$204,000
$612,000
Hide hint for Question 11
Average working time (T)=36 months =3 years (With increased annual avg. working time, throughput rate, R will decrease)

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