Question: Load up the data file that I have provided below into Excel. It is a history of the number of calls and the number of

Load up the data file that I have provided below into Excel. It is a history of the number of calls and the number of urgent calls that a call center received over the course of the past several years.

Once you have the file loaded in Excel, conduct a time series analysis on the data - both the calls received and the urgent calls. That's all the instructions I am going to give you (imagine I am a bad stakeholder).

Think about these things: What time series analysis can you conduct on this? Are there seasonal fluctuations? Is there a trend for the data? Conduct an analysis of both columns and provide me with two different forecasts for the rest of the year.

Consider your forecasts for July - December of 2018. For both forecasts, be able to explain your methodology, your results, and your confidence in the results.

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