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Question $2$Answer

a$.$

is when the success of an organisation is dependant on a proprietary technology

b$.$

affects the choices organisations make around technology or service options but does not relate to people's behavior

c$.$

occurs when the infrastructure of an organisation is so strongly entrenched around a technology, product or service that the costs of switching from the established offering become prohibitive

d$.$

is where early events and decisions establish $$policy paths$$ that have lasting effects subsequently what has occurred in the past persists because of resistance to change