Question: Logical Detailed Answer for all related questions based on Peter fader point of view from his book Customer Centricity 1-what is a customer centric company

Logical Detailed Answer for all related questions based on Peter fader point of view from his book Customer Centricity

1-what is a customer centric company and how it make the company profitable

2- i want to renew my subscribtion with my internet provider while being a premium customer for so long, the call center has told that there is a renewal fees of 15 dollar and that's for all the subscribers without exceptions, what your advice to the internet company management?

3- how you create a remarkable customer experience with taking into consideration the CRM and Customer Centricity?

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