Question: LSM 427, CHAPTER 3, QUALITY MANAGEMENT: PRACTICES, TOOLS, AND STANDARDS 1. Explain the total quality management (TQM) concept. 2. Name and describe each of the

LSM 427, CHAPTER 3, QUALITY MANAGEMENT: PRACTICES, TOOLS, AND STANDARDS 1. Explain the total quality management (TQM) concept. 2. Name and describe each of the three major principles of total quality management (TQM) discussed in our textbook. 3. Explain what gap analysis is with respect to quality management 4. Explain the concept of Six Sigma as quality management framework, and describe all the steps of Six continuous improvement process 5. Explain what quality audit is, and list the three types of quality audits. 6. What is ISO 9000 standard? 7. a. b. c. d. e. f. Explain and describe each of the following quality tools. Also include what each is used for: Quality function deployment (QFD) Benchmarking Failure Mode and Effects Criticality Analysis (FMECA) The balanced Scorecard (BSC) management system Pareto diagrams scatterplot Flowcharts Cause-and-effect diagrams h. 1. Explain the total quality management (TQM) concept. 2. Name and describe each of the three major principles of total quality management (TQM) discussed in our textbook. 3. Explain what gap analysis is with respect to quality management. 5. Explain what quality audit is, and list the three types of quality audits. 4. Explain the concept of Six Sigma as quality management framework, and describe all the steps of Six sigma continuous improvement process. 6. What is ISO 9000 standard? 7. Explain and describe each of the following quality tools. Also include what each is used for: a. b. c. d. Quality function deployment (QFD) Benchmarking Failure Mode and Effects Criticality Analysis (FMECA) The balanced Scorecard (BSC) management system Pareto diagrams scatterplot Flowcharts Cause-and-effect diagrams e. f. bis

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