Lucas is concerned that even if he puts forth effort and performs as expected, there are other individuals (i.e., flight crew, gate agents, etc.) who can still cause the on-time performance goal not to be met. This is a(n) issue that can possibly be resolved by Multiple Choice valence; more narrowly applying the goals to each functional area responsible for on-time departure valence; increasing the on-time departure requirement to 95% of all flights instrumentality; increasing the on-time departure requirement to 95% of all flights expectancy; more narrowly applying the goals to each functional area responsible for on-time departure instrumentality; more narrowly applying the goals to each functional area responsible for on-time departure The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but they are held to the same margin of error. Sophia is feeling , which can possibly be resolved by. Multiple Choice positive inequity; decreasing the number of bags allowed to be mishandled negative inequity; decreasing the number of bags allowed to be mishandled negative inequity; setting the mishandled bag metric as a percentage of bags handled, not a set number positive inequity; setting the mishandled bag metric as a percentage of bags handled, not a set number equity; increasing the number of bags allowed to be mishandled