Question: Lune Cafe is a small coffee shop that prides itself on delivering excellent customer service and high - quality products. The cafe has a team

Lune Cafe is a small coffee shop that prides itself on delivering excellent customer service and high-quality products. The cafe has a team of baristas, servers, and kitchen staff. Recently, Mary, the manager, noticed a decline in staff motivation and a dip in overall performance. To address this, Mia decided to explore ways to improve motivation among employees. Mary scheduled a team meeting and presented her plan: 1. Clear Goals: Mia set specific, measurable goals for the team. For example, Reduce customer wait time by 20% over the next month and Increase the number of positive customer feedback reviews by 15%.2. Expectancy and Rewards: Mia promised bonuses for achieving these goals. She explained that if the team reached the targets, they would earn financial incentives and an extra paid day off. Mia ensured everyone had the necessary training and resources to reach these goals. 3. Feedback and Support: Mia set up weekly check-ins to track progress, address any challenges, and provide guidance

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