m: 1. Read the Ease Study [this can be found in Brightspace] 1. Complete the following assignment requirements [See Assignment Repairements section for more details} a. Initiative Selection with Background Summary 11. Improvement Strategy c. Identify IT Services d. Identify Roles and Responsibilities e. Simple Process Workow Assignment Guidance: Your approach to this assignment mustbe from on it perspective. Ensure that your write up is written from an IT standpoint remem her that lT's role in an organization is to support the business by determining how IT can improve services within an organization. ignmt Eguimm: 1. Initiative Seleclion with Background Summary in Select improvement that you would like to focus your assignment on [exampim if you decide that you want to work on one of the initiatives from the Public ReladonsiCommunications Department. select only w of the three]. lrou may make assumptions and add additional fictional information for the request you choose, however, your topic lv'lUST he one of the improvement opportunities listed in the DeportmEntoi initiatives and Contributions to the Strategic Plan section of the Case study. Making up your own improvement opportunity is not an option. I! Identify the request you chose :- Provide context on how if would be responsible for all or part of the initiative's implementation andfor support - liou may also make up additional details that help provide context to your assignment write-up 1. Improvement Strategy It Describe your approach to how the improvement couid be implemented from an IT perspective [What steps would you take to make this improvement' 3. Identify IT Services B: Organization by VP - Administration Administration Director Director - Human Finance Resources Bruce Wayne Charles XavierAssignment Rubric For full marks, students are required to demonstrate their understanding of the topic, provide an intelligent level of detail, and the following criteria: Criteria Mark |Weight Background Summary . Identify the improvement opportunity - select ONE improvement opportunity identified from the list of initiatives that require IT . Provide context on how IT would be responsible for all or part of the initiative's implementation and/ or support . You may also make up additional details that help provide context to your assignment write-up /3 Comments: Improvement Strategy . Describe your approach to how the improvement could be implemented /5 Comments: Identify an IT Service . Identify an IT service that would result as an outcome of your improvement strategy . Provide a brief description of the IT Service, the offering(s), the product, and the provider for the service . State why IT would own the services and not another department within the organization 13 Comments: Identify Roles and Responsibilities . For the IT Service identified in part 3: Identify all roles that will play a part in the services - Describe each role's responsibility as it relates to the improvement strategy - A minimum of 3 roles/responsibilities is required /4 Comments: Create a Simple Process Workflow . Create a Simple process workflow of at least one process that would support your IT service . A minimum of 5 normal activities is required . A minimum of 2 decision activities is required . This should follow the best practices outlined in the Process Best Practices document provided in Week 3 and use only the symbols covered in that lecture /5 Comments: Total 0 20. Identify an IT service that would result as an outcome of your improvement strategy . Provide a brief description of the IT Service, the offering(s), the product, and the provider for the service State why IT would own the services and not another department within the organization 4. Roles and Responsibilities . For the IT Service you identified in Part 3: o Identify all roles that will play a part in the service o Describe each role's responsibility as it relates to the improvement strategy o A minimum of 3 roles/responsibilities is required 5. Simple Process Workflow . Create a Simple process workflow of at least one process that would support your IT service A minimum of 5 normal activities is required . A minimum of 2 decision activities is required This should follow the best practices outlined in the Process Best Practices document provided in Week 3 and use only the symbols covered in that lectureCST 8206 Case Study Rainfarest Inc. Background Scenario: Rainforest Inc. is a one-stop online shop that offers thousands of products for consumers to purchase. In its early beginnings, Rainforest had started out as a digital bookstore that provided the sale of ereaders and a wide variety of book titles in digital format. Since its establishment in 2001, the organization has diversified its service offerings by providing items for sale ranging from food, electronics, household items, and even tiny homes! Recently they expanded their business again by entering the technology industry. As of 2014, Rainforest now provides services to corporate clients such as Cloud Storage, Enterprise Resource Management SaaS solutions for Human Resources, Finance, Scheduling, and Customer Relationship Management, Information Security Consultation, and Internet. While the company has had a wide range of success in certain areas such as home delivery, their services to the enterprise commercial demographic have struggled. There is too much competition in this sector and corporations simply aren't buying into the fact that an organization that is known to deliver goods to consumers' homes is capable of providing robust services to an enterprise. The CEO and executive board of Rainforest have decided that it would be in their best interest to put a lot of focus on increasing their partnerships with other organizations. In order to do this, they have created their strategic plan for the next five years. The following goals and objectives have been identified in their plan: I Increase com mercial partnerships by 3% I Improve product customer service satisfaction by 40% I Increase capacity to IT Infrastructure for Cloud Storage by 25% I Increase availability of [nternet by 50% I Increase product offerings by 15% I Increase socialjustice initiatives by 15% I Improve product delivery by 2% I Increase capacity for Research and Development by 50% Departmental Initiatives and Contributions to the Strategic Plan Once the strategic pIan was drafted, the executive team tasked the directors of each department within the organization to determine how their departments can contribute to meeting the new goals and objectives. Once the exercise was completed, each department came up with the following improvement opportunities: Marketing: Improve Rainforest's website Increase outreach efforts to the corporate community Improve the Customer Reiationship Management tool Implement a new social media tool that will manage all social media platforms in one single application WPWP!' Improve the gathering and interpretation of social media analytics Pu blic RelaonsICommunications: 1. Increase the promotion of social justice initiatives 2. Increase social media presence 3. Increase internal employee engagements for community outreach projects Shipping and Delivery: 1. Improve drone delivery technology 2. Increase stafng capacity for delivery 3. Upgrade Shipping system to new version IT: Increase Internet capacity Improve development and offerings of all SaaS solutions Improve services to Information Security Consultation Improve support for all offered services WPE'UI'JI" Improve Clo ud Storage infrastructure 1. Upgrade the existing payroll system to the newest version 2. Improve backend processing of payroll to employees, specically overtime 3. Improve the budgeting process for the entire organization Human Resources: 1. Promote social justice initiatives to staff Improve processes for staff training 3. Add functionality to the Human Resources system to provide compensation for staff training and to capture staff efforts in social justice initiatives 11. Add functionality to the Human resources system to track staff training and professional development 5. Improve processes for staff talent management Research and Development: 1. Start the Final Frontier initiative and enter the Space Race market 2. Continue initiatives for robotic delivery Facilities Management: 1. Continue to manage and monitor the construction of the 2 new warehouses 2. Implement a scheduling system that tracks maintenance and inspections 3. Increase turnaround times for the inspection and maintenance of warehouse machinery Safety and Sean rity: 1. Improve the efficiency of screening of onsite employees for Covid19 symptoms 2. Improve the distribution of security personnel across all buildings Sales: 1. Implement a new billing system 2. Improve the process for returns and refunds for customers 3. Increase the security of online payments for consumers Organizational Charts (at Executive Level only)A - Rainforest Inc. Rainforest Inc CEO Leia Organa VP - VP - VP - Facilities VP - Innovation & Communications Administration Technology & Marketing Montgomery Hermione Scott Shuri Diana Prince Granger\f\f