Question: M7 Discussion: Theme Parks and Waiting Lines Queueing: Featuring Disney World copyright McGraw Hill 1. What methods and processes does Disney employ to improve their

M7 Discussion: Theme Parks and Waiting Lines Queueing: Featuring Disney World copyright McGraw Hill 1. What methods and processes does Disney employ to improve their customer experience (in terms of waiting in line)? 2. Do you like the use of Fastpass/Flashpass/Disney Genie? Is it fair? Have you or would you be willing to pay for it

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