MAILINGS REFERENCES REVIEW DESIGN VIEW E Previous Different First Page 6 Next Different Odd & Even Pages Online Go to Go to Pictures Header Footer Link to Previous Show Document Text Navigation Options ED32SXZXSXERE Header from Top 1.25 cm Footer from Bottom: 1.25 cm Insert Alignment Tab Close Heade and Footer Close Position 250.5: Supervision in the Hospitality Industry Fifth Edition Chapter 5 Case Study 15555555555555555555555555555555555555555555555555555555555555 55555555555555555555555555555555555555555555555555555555555555 5552212WQER2134 Under Pressure Philip knocked tentatively on his general manager's office door. "You wanted to see me, Mrs. Smith?" "Yes, Philip, please sit down." The general manager shifted some papers on her desk and handed Philip Stone, the executive housekeeper a copy of the labor-cost budget. Take a look at last month's report, Notice which direction the labor costs are going Philip quickly scanned the report he had previously studied in detail. They're rising by about 2 percent, almost the same as the previous months of this quarter. In fact, they ve been rising at about that monthly rate for the past year "Yes, Philip, I'm well aware of that But that's why we hired you. You are supposed to turn these numbers around, and now-90 days after you started there's no change in direction at all I need you to do something about this immediately I can't have this creeping overhead! Get back to me tomorrow with your action plan for how you're going to make sure labor costs are reduced next month." Mrs. Smith the stood up and opened the door for Philip to leave Walking back to his office Philip considered implementing a quick job saving solution such as giving each house an extra room to clean As he mentally rehearsed breaking this news to the housekeeper Industry Chapter-5-Case Study - Word (Prod. YOUT REFERENCES MAUNGS REVIEW VIEW DESIGN Previous Different First Page Header from Top 1.25 cm Next Different Odd & Even Pages Footer from Bottom: 1.25 cm ctures Online Go to Go to Pictures Header Footer Link to Previous Show Document Text Insert Alignment Tab Navigation Options Position per anar Uranary ng prouutuvny ata, penute ne Touwmy prouens Close Head and Foot Close . Forty percent of his housekeepers were performing at the hotel's productivity standards or better Sixty percent of his housekeepers were each cleaning fewer than 17 rooms a day and averaging longer than 26 minutes to clean a room The 60 percent performing below standards were all either new hires or still in training The housekeeping department has had 60 percent of its personnel in training or at new-hire status for the past ten months, due to high turnover Philip then began to outline presentations for the general manager and for his own employees. First, he decided, he would explain the cause of rising labor costs to his general manager. Till have to tell her that turnover and poor training are causing lower productivity. We're not hiring the right people for the right positions, and then we're not bringing their productivity levels up to standards." Phillip determined he would tell Mrs. Smith she has to spend money to bring the labor costs curve down. His suggestions included: Update job descriptions so new hires have more realistic expectations Provide more resources to the training department Organize training better so housekeepers come up to speed within 30 days Terminate new hires if they do not meet productivity standards after 30 days Hold weekly recruitment meetings with human resources Tooted 0 LISH CANADA wil Hospitality Industry Chapter 5 Case Study - Word (Product Activati.. HEADER & FOOTER TOOLS PAGE LAYOUT REFERENCES MAJUNGS REVIEW VIEW DESIGN Previous Different First Page Header from Top 1.25 cm Next Different Odd & Even Pages + Footer from Bottom: 1.25 cm Quick Pictures Online Go to Go to Pictures Header Footer Link to Previous Show Document Text Insert Alignment Tab nsert Navigation Options Position ED32SXZXSXERE x Close Header and Footer Close Header He hoped that, although his suggestions wouldn't please Mrs. Smith, they would llustrate that the resources needed for the short term would be less costly than steadily increasing labor costs. Philip struggled a little more over what to tell his housekeepers. Ideally, he thought, he could encourage the more experienced 40 percent to pitch in and help bring the 60 percent up to speed. By doing just a little more now, they could reduce stress and tension in the long run. All he had to do, he thought, was convince them to give a little more a little bit longer "At least I'm not giving them more rooms to clean," he decided As Phillipset his presentation plans aside to go back to his daily work, he stopped and took one more look at them. "Hmmm, he thought, "Perhaps I should ask a few of my colleagues at other hotels how they would handle this Discussion Question 1 What feedback would executive housekeepers give Philip? ISHCARDA LE