Make a 3 paragraph post that addresses the following.

The first paragraph should explain the concept Technology-Based Training Methods in detail and should include at least two quotes.

The second paragraph discusses current a current example or examples in significant depth.

The third paragraph explores future application of your selected concept for both you as an individual business professional as well as any other element of the business environment.

Using Technology for Training Pays Off for PayPalPayPals digital payment platform gives its over 200 million active account holders in markets around the world the confidence to connect and transact in new waysonline, on mobile devices, using an app, or in person. Using technological inno-vation and strategic partnerships, PayPal has created better ways to manage and move money and offers choice and flexibility when sending payments, paying, or getting paid around the world. The PayPal platform, which includes Braintree, Venmo, and Xoom, allows consumers and businesses to receive money, withdraw funds, and hold balances in many different monetary currencies. Although PayPal is considered a state-of-the art payment service when it comes to using technology to digitize how we pay for products and services, it was not considered cutting edge in its use of technology for training. However, that has changed as PayPal Learning has infused learning technology into its employee training programs. PayPal decided to incorporate social media into its training because it is easy to use and its over 5,000 employees are familiar with it. PayPal created a private Facebook group where employees can connect with each other and it invited experts to ask questions and gain (and share) knowledge. PayPal also encourages workers to use Twitters video service to watch short training modules. PayPal pro-vides employees with access to Udemy for Business, a supplier of massive open online courses (MOOC). Employees can access 1,600 courses on a variety of topics and have complete control over when to complete them. They can bookmark important tutorials or save lectures for future reference.As a result of incorporating technology into its training, PayPal has found that the number of employees who complete two training courses every six months (referred to as active learners) has doubled. Also, the company has realized a 25percent savings in training costs.

INTRODUCTION As the opening vignette illustrates, technology is having a major influence on how training is delivered. PayPal is using technology-based training methods to provide a learning envi-ronment that offers benefits similar to well-designed face-to-face instruction (practice, feed-back, learner involvement) but overcomes the cost and time challenges related to trying to bring employees together in one physical location for training. Online learning provides trainees with access to training at any time and place. The effective development and use of technology for delivering training such as online learning requires collaboration among the areas of training, information technology, and top management. In addition, needs assessment, design, transfer, and evaluation (training design) are critical components of the effective use of technology-based training. Although technologies such as social media, tablet computers, and virtual reality provide exciting capabilities and possibilities, it is criti-cal that companies use training technologies that support both business and learner needs.PayPal is not alone in adopting new training technologies. Due to job demands, employ-ees often dont have the time to find or attend classes and small companies have diffi-culty funding formal off-site training courses.1 Technology can help give employees access to learning on the job when they need it. For example, employees can be given access to portals that recommend courses and show what other employees in their business func-tion are using for learning. Vendors such as Lynda.com, Skillsoft, and Grovo provide the opportunity for employees to pinpoint courses that will advance their skill in a specific area of expertise. Short training modules for machine maintenance, manufacturing pro-cesses, or safety are available that take 15 minutes or less to complete and include activi-ties built in to employees schedules to apply what they have learned. Also, technologies such as artificial intelligence and augmented reality can provide employees with on-the-job performance support. noe43746_ch08_338-395.indd340 12/11/18 08:27 AMAs we discussed in Chapter Seven, Traditional Training Methods, instructor-led class-room training is still the most popular training method. However, the use of technology for training delivery and instruction is increasing and anticipated to grow in the future. Table 8.1 provides a snapshot of the use of new technology in training. The use of training technolo-gies is expected to increase dramatically in the next decade as technology improves; the cost of technology decreases; companies recognize the potential cost savings of training via tablets, mobile phones, and social media; and the need for customized training increases.2 As you will see later in this chapter, new training technologies are unlikely to totally replace face-to-face instruction. Rather, face-to-face instruction will be combined with new training technologies (a combination known as blended learning) to maximize learning.The development, availability, and use of social media such as Twitter and Facebook have the potential to significantly influence training and learning. These tools are used by many people in their daily lives, especially the millennial generation. Many companies are using these tools for recruiting new employees and marketing and developing products and services. These tools are also increasingly being used for learning. Social media tools reshape learning by giving employees access to and control of their own learning through relationships and collaborations with others. Social media tools, including shared work-spaces, social networks, wikis, blogs, podcasts, and microblogs, are being used for learning. Shared workspaces, social networks, and wikis are the most commonly used social media for learning.3There appear to be generational differences in using and realizing the potential benefits of social media tools. Generation Zers and millennials believe that social media tools are helpful for learning and getting work done, and they use those tools to a greater extent than baby boomers or Generation Xers. Because Generation Zers and millennials are more likely to use social media tools in their personal lives, they are perhaps more comfortable using them at work.This chapter begins by discussing the influence of new technology on training delivery, support, and administration. How technology has changed the learning environment also is addressed. Next, the chapter explores computer-based training, online learning, and e-learning. E-learning emphasizes learning through interaction with training content, shar-ing with other trainees, and using Internet resources. The use of technologies, including social media, tablets such as iPads, and mobile smartphones, for training delivery and instruction are introduced. Next, the use of expert systems, intelligent tutoring systems, artificial intelligence, and augmented reality as training methods and for on-the-job perfor-mance support is discussed. The chapter also shows how learning management systems aid in the delivery and administration of training programs. The last section of the chapter compares the various training methods that are based on new technology. A blended learn-ing approach combining traditional face-to-face and technology-based training methods may be the best way to capitalize on the strengths of available training methods.