make a critique

Grace is working as a technical representative at Quantrix Lmtd. In the job as Technical Systems Assistant, the job holder is only allowed two to three minutes of their time in handling personal questions or questions outside of the job functions. It means that 95% of their attention must be customer- need focused in answering their queries verbally as this is critical to the attainment of the companys objectives. The attributes and skills needed to do this task effectives are social confidence, oral communication and detailed technical knowledge