MAKE BPMN MODEL:The Customer proceeds to a designated area to put on their equipment. 9. The Customer may sign up for ski lessons at this point by visiting the Ski Instructor. 10. If the Customer decides to sign up for ski lessons, the Ski Instructor provides an overview of the different types of lessons and recommends a lesson based on the Customer's skill level. 11. The Customer agrees to the lesson and the Ski Instructor schedules the lesson and adds the appropriate charges to the final bill. 12. The Customer attends the ski lesson and learns new skiing techniques from the Ski Instructor. 13. After the lesson is complete, the Customer returns their rental equipment to the Rental Attendant and proceeds to the Ticket Salesperson to pay the final bill. 14. The Customer pays the bill and leaves the resort with their personal belongings. 15. At any point, the Customer or any of the resort staff may terminate the service. If the service is terminated before completion, the customer would be required to pay for any services that have already been provided by the resort, and the remaining balance would be refunded.