Make one choice for the right answer (2 pts each)

1) What are the indicators of organizational performance?
a. Indicators provide essential links among strategy
b. Indicators provide essential links among strategy, execution and ultimate value creation
c. Indicators provide essential links among strategy and execution

2) What is Strategic Management?
a. the comprehensive collection of ongoing activities and processes that organizations use to systematically coordinate and align resources
b. the comprehensive collection of ongoing activities and processes that organizations use to systematically coordinate and align resources and actions with mission
c. the comprehensive collection of ongoing activities and processes that organizations use to systematically coordinate and align resources and actions with mission, vision and strategy throughout an organization

3) Steps in Strategic Planning & Management? Many frameworks cycle through some variation on some very basic phases:
a. Analysis or assessment, where an understanding of the current internal and external environments is developed. Strategy formulation, where high level strategy is developed and a basic organization level strategic plan is documented.
b. Strategy execution, where the high-level plan is translated into more operational planning and action items. Evaluation or sustainment / management phase, where ongoing refinement and evaluation of performance, culture, communications, data reporting and other strategic management issues occurs.
c. All a. and b.

4) What is the role of a floor manager?
a. supervises the different activities
b. supervises activities that take place on a retail sales floor
c. supervises the different activities that take place on a retail sales floor

5) What does a floor manager do in retail?
a. to run a store successfully
b. working on the shop floor
c. to run a store successfully. Working on the shop floor, they are in constant contact with their customers and staff.