Make the statement of the problem about this case study.

CBMEC 1 Operations Management & Total Quality Management May 2, 2020 Case Study: MS Supermarkets MS Supermarkets is a region chain of supermarkets located in the Cebu. John Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store's customer service desk for the last eight Tuesdays. Your team have been asked to help analyze the data and to make recommendations for improvement Analyze the data using a Check sheet, a Pareto diagram, and Run charts and construct a Cause-and-effect diagram for the leading category in which your team is going to prioritize. On May 15, changes were implemented to reduce out-of-stock complaints, improve store maintenance, and reduce checkout lines/pricing problems. Do the results of the last two weeks reflect improvement? Cashier mot friendly Charged for item not purchased Out of maple walnut ice cream Couldn't find the sponges something green in meat Meat tasted strange didn't like music Store too cold Checkoutlines too slow Light out in parking lot April 1 Out of orange yogurt produce not fresh Bread stale Lemon yogurt past sell date Checkout lines too long Couldn't find rice Overcharged Milk past sell date Double charged Stock clerk rude Meat smelled strange April Fish smelled funny Undercharged Out of diet bread Out of roses Dented can Meat spoiled Out of hamburger rolls Overcharged on two items Fish not fresh Store too warm April 15 Wanted smaller size Overcharged on special Too cold in store Couldn't find aspirin Out of Wheaties Undercharged Out of Minute Rice checkout lines too long Cashier rude Out of diet cola Fish tasted fishy Meat smelled bad April 22 Milk past sales date couldn't find oatmeal Store too warm Cashier not helpful Out of rice Meat tasted bad Telephone out of order ATM ate card Overcharged Slippery floor Rolls stale Music too loud Bread past sale date Ice cream thawed Overcharged on eggs Double charged an hard ralls Bread not fresh Long wait at checkout Didn't like music Wrong price on item Lost wallet Overcharged Overcharged on bread Fish didn't smell right couldn't find shoelace Couldn't find and Out of Smucker's strawberry jam out of Bounty paper towels Foreign object in meat Overcharged on orange juice Store too cold lines too long at checkout Eggs cracked Out of 42 . Tide Out of Frosty Flakes cereal Fish really bad Out of Thomas' English Muffins Windows dirty April 29 Checkout line too long Restroom not clean Out of Dove soap couldn't find sponges Out of Bisquick Checkout lines slow Eggs cracked Out of 18 oz. Tide Store not clean Out of Campbell's turkey soap Store too cold Out of pepperoni sticks Cashier too slow checkoutlines too long Out of skim milk Meat not fresh Charged wrong piece Overcharged on melon Out of drain Meat looked bad Out of Chinese cabbage Overcharged on butter Store too warm Out of Swiss chard Floors dirty and sticky Too many people in store Out of bubble bath Out of dial soap Cashier not friendly Shopping cart broken Out of Cheese Doodle couldn't find aspirin Triple charged Out of MS lunch bags Out of Saran Wrap out of MS straws Out of Dove soap May 6 Out of straws Store too warm Out of bird food price not as advertised Overcharged on butter Need to open more checkouts Out of masking tape Shopping carts hard to store Stock boy was helpful Debris in aisles Lost child May 13 Wrong price on spaghetti Undercharged Water on floor Out of brown rice Store looked messy Out of mushrooms Store too warm Overcharged Checkout lines too long Checkout wait too long May 20 Out of cucumbers Out of MS paper Checkout lines too slow Out of red peppers Found keys in parking lot out of MS napkins Lost keys Out of apricots Wrong price on sale item Telephone out of order Overcharged on com May 27 Out of bananas Wanted to know who won the lottery Reported accidents in parking lot store too warm Wrong price on cran apple juice Oatmeal spilled in bulk section Out of carrots Telephone out of order Out of fresh figs out of MS tissues Out of MS napkins Out of cocktail sauce Wrong piece on baby food Water on floor Out of 18 oz. Tide Out of onions Out of MS tissues Out of squash Checkoutlines too long Out of iceberg lettuce Out of romaine lettuce out of MS paper towels water on floor Out of MS straws Out of MS paper towels Windows dirty Out of MS toilet papers Out of iceberg lettuce Spaghetti Sauce on floor Dislike store decorations Out of Peter Pan crunchy peanut butter Out of MS lunch bags Out of vanilla soy milk 2/2 CBMEC 1 Operations Management & Total Quality Management May 2, 2020 Case Study: MS Supermarkets MS Supermarkets is a region chain of supermarkets located in the Cebu. John Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store's customer service desk for the last eight Tuesdays. Your team have been asked to help analyze the data and to make recommendations for improvement Analyze the data using a Check sheet, a Pareto diagram, and Run charts and construct a Cause-and-effect diagram for the leading category in which your team is going to prioritize. On May 15, changes were implemented to reduce out-of-stock complaints, improve store maintenance, and reduce checkout lines/pricing problems. Do the results of the last two weeks reflect improvement? Cashier mot friendly Charged for item not purchased Out of maple walnut ice cream Couldn't find the sponges something green in meat Meat tasted strange didn't like music Store too cold Checkoutlines too slow Light out in parking lot April 1 Out of orange yogurt produce not fresh Bread stale Lemon yogurt past sell date Checkout lines too long Couldn't find rice Overcharged Milk past sell date Double charged Stock clerk rude Meat smelled strange April Fish smelled funny Undercharged Out of diet bread Out of roses Dented can Meat spoiled Out of hamburger rolls Overcharged on two items Fish not fresh Store too warm April 15 Wanted smaller size Overcharged on special Too cold in store Couldn't find aspirin Out of Wheaties Undercharged Out of Minute Rice checkout lines too long Cashier rude Out of diet cola Fish tasted fishy Meat smelled bad April 22 Milk past sales date couldn't find oatmeal Store too warm Cashier not helpful Out of rice Meat tasted bad Telephone out of order ATM ate card Overcharged Slippery floor Rolls stale Music too loud Bread past sale date Ice cream thawed Overcharged on eggs Double charged an hard ralls Bread not fresh Long wait at checkout Didn't like music Wrong price on item Lost wallet Overcharged Overcharged on bread Fish didn't smell right couldn't find shoelace Couldn't find and Out of Smucker's strawberry jam out of Bounty paper towels Foreign object in meat Overcharged on orange juice Store too cold lines too long at checkout Eggs cracked Out of 42 . Tide Out of Frosty Flakes cereal Fish really bad Out of Thomas' English Muffins Windows dirty April 29 Checkout line too long Restroom not clean Out of Dove soap couldn't find sponges Out of Bisquick Checkout lines slow Eggs cracked Out of 18 oz. Tide Store not clean Out of Campbell's turkey soap Store too cold Out of pepperoni sticks Cashier too slow checkoutlines too long Out of skim milk Meat not fresh Charged wrong piece Overcharged on melon Out of drain Meat looked bad Out of Chinese cabbage Overcharged on butter Store too warm Out of Swiss chard Floors dirty and sticky Too many people in store Out of bubble bath Out of dial soap Cashier not friendly Shopping cart broken Out of Cheese Doodle couldn't find aspirin Triple charged Out of MS lunch bags Out of Saran Wrap out of MS straws Out of Dove soap May 6 Out of straws Store too warm Out of bird food price not as advertised Overcharged on butter Need to open more checkouts Out of masking tape Shopping carts hard to store Stock boy was helpful Debris in aisles Lost child May 13 Wrong price on spaghetti Undercharged Water on floor Out of brown rice Store looked messy Out of mushrooms Store too warm Overcharged Checkout lines too long Checkout wait too long May 20 Out of cucumbers Out of MS paper Checkout lines too slow Out of red peppers Found keys in parking lot out of MS napkins Lost keys Out of apricots Wrong price on sale item Telephone out of order Overcharged on com May 27 Out of bananas Wanted to know who won the lottery Reported accidents in parking lot store too warm Wrong price on cran apple juice Oatmeal spilled in bulk section Out of carrots Telephone out of order Out of fresh figs out of MS tissues Out of MS napkins Out of cocktail sauce Wrong piece on baby food Water on floor Out of 18 oz. Tide Out of onions Out of MS tissues Out of squash Checkoutlines too long Out of iceberg lettuce Out of romaine lettuce out of MS paper towels water on floor Out of MS straws Out of MS paper towels Windows dirty Out of MS toilet papers Out of iceberg lettuce Spaghetti Sauce on floor Dislike store decorations Out of Peter Pan crunchy peanut butter Out of MS lunch bags Out of vanilla soy milk 2/2