Making Decisions at Lufthansa

Learning Objectives:

Use these to guide your responses to the case questions.

Illustrate common perceptual biases with examples.

Explain how self$-$fulfilling prophecies affect job performance.

Provide examples of how decision$-$making affects organizational performance.

Explain the rational decision$-$making model and bounded rationality.

Demonstrate understanding of prospect theory and the impact of framing on decisions with an example.

Describe the role of intuition in decision$-$making.

List and explain three major decision traps and how to avoid them: hindsight, hubris, and escalation of commitment.

Discuss a theory of creativity.

Understand the leadership implications of making ethical decisions.

Directions:

Read case study $5\mathrm{.}1$ in your textbook titled "Making Decisions Using Machine Learning at Lufthansa".

Answer all case questions. Refer to the assignment rubric and the syllabus for specific guidelines and information on how to complete case analyses.