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Instructions

Making Decisions at Lufthansa

Learning Objectives:

Use these to guide your responses to the case questions.

Illustrate common perceptual biases with examples.

Explain how self$-$fulfilling prophecies affect job performance.

Provide examples of how decision$-$making affects organizational performance.

Explain the rational decision$-$making model and bounded rationality.

Demonstrate understanding of prospect theory and the impact of framing on decisions with an example.

Describe the role of intuition in decision$-$making.

List and explain three major decision traps and how to avoid them: hindsight, hubris, and escalation of commitment.

Discuss a theory of creativity.

Understand the leadership implications of making ethical decisions.