Question: Malcom Baldrige quality award winner characteristics Chap 3 K Which of the following is a characteristic of a typical recipient of the Malcom Baldrige Quality

Malcom Baldrige quality award winner characteristics Chap 3K
Which of the following is a characteristic of a typical recipient of the Malcom Baldrige Quality Award?
a. They formulated a vision of what they thought quality was and how they would achieve it.
b. Senior management was disengaged and disinterested.
c. They did what the customer said they thought quality should be.
d. They produced product which had non-random variation.
e. They passively and halfheartedly managed the process.
Answer a.
Malcom Baldrige quality award winner characteristics Chap 3K Which of the

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