Management Information System

Please answer the following question

QUESTION 1

1. All of the following are primary business processes, except:

   		Customer relationship management
   		Targeted marketing
   		Technology development
   		Just-in-time warehousing

QUESTION 2

1. All of the following are competitive forces in the marketplace except:

   		Alliances
   		Competition
   		Substitutes
   		Bargaining

QUESTION 3

1. All of the following are basic competitive forces discussed in the text except:

   		Rivalry of competitors
   		Threat of substitutes
   		Bargaining power of suppliers
   		Bargaining power of competitors

QUESTION 4

1. All of the following can be used to counter competitive forces in the marketplace except:

   		Alliances
   		Growth
   		Innovation
   		Bargaining

QUESTION 5

1. All of the following are support processes, except:

   		Customer relationship management
   		Procurement of resources
   		Technology development
   		Employee benefits intranet

QUESTION 6

1. Becoming a low-cost producer of products and services in an industry is an example of a(n):

   		Cost leadership strategy
   		Differentiation strategy
   		Innovation strategy
   		Growth strategy

QUESTION 7

1. Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of:

   		Monopolistic enterprise
   		Locking in the customer
   		Growth strategies
   		None of the above is correct

QUESTION 8

1. The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that:

   		Add value to its products and services, and thus add a margin of value to the firm.
   		Lower costs along the product development chain.
   		Create the perception of value and goodwill to employees.
   		Create a smooth-flowing chain of events between the supplier and the customer.

QUESTION 9

1. Using an information system to make customers and/or suppliers reluctant to change to another competitor is called:

   		Growth strategy
   		Building switching costs
   		Creating alliances
   		Raising barriers to entry

QUESTION 10

1. When a firm develops ways to differentiate their products and services from their competitors', it is pursuing a _______________ strategy.

   		differentiation
   		alliance
   		innovation
   		marketing

QUESTION 11

1. Which of the following is a primary business process?

   		Collaborative workflow intranet
   		Targeted marketing
   		Technology development
   		Procurement of resources