Management information system

Please answer the following question:

QUESTION 12

1. Which of the following is a support process?

   		Collaborative workflow intranet
   		Targeted marketing
   		Customer relationship management
   		Just-in-time warehousing

QUESTION 13

1. A ________ is a network of activities for accomplishing a business function.

   		business process
   		repository
   		task force
   		business portfolio

QUESTION 14

1. A firm introduces a new range of laptops that concentrate on delivering good graphics performance. Which of the following competitive strategies has the firm adopted if these laptops have relatively low prices?

   		focused low cost
   		focused differentiation
   		industry-wide differentiation
   		industry-wide low cost

QUESTION 15

1. According to Porter, the processes and systems in an organization pursuing differentiation strategy must ________ to avoid negative margins.

   		develop and adopt new technologies
   		provide products at lowest costs to customers
   		create sufficient value to cover their costs
   		increase procurement

QUESTION 16

1. According to Porter, to be effective, an organization's goals, objectives, culture, and activities must be consistent with the organization's ________.

   		functions
   		strategy
   		workforce
   		competitors

QUESTION 17

1. If your company's competitive strategy was focus and differentiation, then the company would be known for ________.

   		lowest cost within an industry segment
   		better products/service within an industry segment
   		lowest cost across the industry
   		better product/service across the industry

QUESTION 18

1. If your department collects, stores, and physically distributes products to buyers, your department is part of the ________ primary activity.

   		sales and marketing
   		operations/manufacturing
   		customer service
   		outbound logistics

QUESTION 19

1. In Porter's five forces model, the threat of new entrants concerns the danger of ________.

   		customers taking their business elsewhere
   		employees not working toward organizational goals
   		suppliers favoring rival companies
   		investors refusing to back new projects

QUESTION 20

1. In which of the following situations is the strength of competitive forces low?

   		when the prices of rival products are relatively high
   		when switching costs are high
   		when customers are not loyal to the existing company or brand
   		when finding rival products is difficult

QUESTION 21

1. John's height is 6 feet 3 inches. This is a type of ________.

   		information
   		procedure
   		content
   		data

QUESTION 22

1. Jupiter Shop is an online store. Customers have to create an online account to purchase products. The purchased products are delivered free of cost. The address of delivery is stored, so that customers can choose the same address for future purchases. Jupiter Shop features seasonal discounts and exchange offers. It also accumulates redeemable points for regular shoppers. Which of the following statements describes the use of information systems (IS) by Jupiter Shop to lock in customers?

   		offering seasonal discounts
   		collecting feedback online
   		saving the delivery addresses
   		providing free home delivery